Support

How can we help?

For problems, suggestions or anything about your account, write to [email protected]. We usually reply within two business days.

Managing and cancelling your subscription

StudyNotes Pro renews through the App Store. On iPhone or iPad, go to Settings > your name > Subscriptions to see, change or cancel your subscription. When you cancel, Pro stays on until the end of the period you have paid for. Refunds are requested through Apple: reportaproblem.apple.com.

Restoring purchases

On a new device, tap the settings button in the library, then Settings & plan > Upgrade to Pro > Restore. For sync and Pro's AI allowance, sign in with the same StudyNotes account.

Redeeming a code

If you have a subscription code, go to Settings & plan > Redeem code to open the App Store's code screen and enter it.

Notes from version 1.x

Nothing is deleted when you move to 2.0. Your notes from the earlier version stay read-only in the "Old notes" archive in the library, where you can read and export them.

Getting a deleted notebook back

A notebook you delete stays under Settings & plan > Deleted notebooks for 30 days and can be restored from there. After 30 days it is deleted for good.

Deleting your account

In the app, go to Settings & plan > Privacy & data > Delete account. Your notes, files and sync history in the cloud are deleted immediately and drop out of the server backups within 14 days. If you can't get into the app, send an email with the subject "Account deletion" from your account's email address to [email protected].

Backing up your data

Under Settings & plan > Back up and export you can back up all your notebooks into one archive or make a password-encrypted backup. To export a single notebook as PDF, use the notebook's menu in the library. We don't keep the password of an encrypted backup; a forgotten password can't be recovered.

Privacy

We explain which data is kept where on the Privacy page.